Chick-fil-A Team Leader - Back of House

Homewood, IL

Our Team Leaders serve on our leadership team as a supervisor and coach for Chick-fil-A Homewood’s employees. They will demonstrate ownership for a piece of a community facing business. They must have excellent verbal and written communication skills. This leader must have strong people management abilities and be organized. They will have proven customer service skills and demonstrate the ability to develop team members to be excellent in this area. As a representative of the Homewood Chick-fil-A they will embody Chick-fil-A values, representing our store owner to guests in the restaurant and to the community outside of it. The Team Leader must have a growth mindset. They will be constantly developing their leadership ability and looking for opportunities to improve our guests experience through exceptional quality and service. 

Roles & Responsibilities 

  • Leading their team to deliver a remarkable guest experience during their shifts

  • Completing purposeful set ups to put the right people in their spots

  • Monitoring labor and making necessary adjustments

  • Support other leaders

  • Execution of huddles to ensure all team members are on the same page

  • Knowing the correct way to handle guest concerns

  • Proactively checking behind team members

  • Monitoring the grounds and inside of the building before end of shift

  • Daily upkeep of quality control 

  • Completing daily and weekly cleaning list

  • Leaving the restaurant better than how you found it

  • Coaching the behaviors of all Team Members on their shifts. Those behaviors are:

    • Hustle that creates a surprisingly fast Speed of Service

    • Execution of systems that ensure a refreshingly clean environment (timers)

    • Proactive think to anticipate the needs of the guests

    • Proactive thinking with the teams member responsibilities ( stocking)

    • Delivering Chick-fil-A’s Recipe for Service

    • Cash management best practices

    • Doing table touches

    • Second Mile Service

Leadership Skills

  • Chemistry – relationship builder, coaches others to perform

  • Competency – results oriented, systems thinker, quick study 

  • Affinity for problem solving, self-starter, good negotiation skills, demonstrates creativity. 

  • Servant Leader, team oriented with a passion for people and world class service

  • Outgoing, friendly, embodies Chick-fil-A’s “Core 4” standard of customer service

  • Well organized manager with excellent verbal, written and electronic communications skills. 

  • Exceptional conflict resolution ability