Chick-fil-A Team Leader - Front of House/Kitchen

Homewood, IL

We currently looking to fill two different roles; Kitchen Team Leader and Front of House Team Leader. Kitchen team leaders will be managing a team of 8-10 employees ensuring great food is prepared for our guests and all functions of the kitchen run smoothly. The Front of House Team Leader will be managing a team of 12-15 employees ensuring our guests have a remarkable customer service experience and all transactions run smoothly from start to finish. 

Our Team Leaders serve on our leadership team as a supervisor and coach for Chick-fil-A Homewood’s employees. They must have excellent verbal and written communication skills. This leader must have strong people management abilities and be organized. They will have proven culinary (Kitchen) or customer service skills (Front of House). We want someone who has the ability to develop team members to be their best. Our Team Leaders must have a growth mindset. They will be constantly developing their leadership ability and looking for opportunities to improve our guests experience through exceptional quality and service. 

Roles & Responsibilities 

  • Leading their team to deliver a remarkable guest experience during their shifts

  • Completing purposeful set ups to put the right people in their spots

  • Monitoring labor and making necessary adjustments

  • Support other leaders

  • Knowing the correct way to handle guest concerns

  • Proactively checking behind team members

  • Monitoring the grounds and inside of the building before end of shift

  • Daily upkeep of quality control 

  • Completing daily and weekly cleaning list

  • Leaving the restaurant better than how you found it

  • Coaching the behaviors of all Team Members on their shifts. Those behaviors include:

    • Hustle that creates a surprisingly fast Speed of Service

    • Execution of systems that ensure a refreshingly clean environment (timers)

    • Proactive think to anticipate the needs of the guests

    • Cash management best practices

    • Exceptional Customer Service (Second Mile Service)

Benefits

  • Competitive Pay
  • Sunday off every weekend
  • Great Work Culture
  • Growth opportunities in a growing company
  • Flexible Hours
  • Scholarships for team member's education